These Terms & Conditions (“Terms”) govern your use of the direct booking engine available at Oceanic Khorfakkan Resort & Spa (“Website”), operated by Oceanic Khorfakkan Resort & Spa (“Hotel,” “we,” “our,” or “us”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Scope of Services

Our Website allows you to:

• Check availability of rooms and services.
• Make direct reservations atOceanic Khorfakkan Resort & Spa.
• Securely process payments for bookings.

We reserve the right to modify, suspend, or discontinue the Website or its services at any time without prior notice.

2. Eligibility

• Be at least 18 years old (or the legal age of majority in your jurisdiction).
• Provide accurate and complete personal and payment information.
• Have legal authority to enter into binding agreements.

3. Reservations & Confirmation

• A reservation is confirmed once you receive a booking confirmation email from us.
• All bookings are subject to availability.
• Special requests (e.g., room location, bed type) are subject to availability and cannot be guaranteed.

4. Rates & Payment

• All room rates displayed are in [insert currency] and include/exclude applicable taxes and service charges (as stated at booking).
• Payment terms (deposit, prepayment, or full payment) will be clearly specified during booking.
• We accept major credit/debit cards and other payment methods listed on the Website.
• You are responsible for any bank charges or currency conversion fees.

5. Cancellation & No-Show Policy

• Our cancellation and no-show policies vary depending on the room type and rate plan selected. These will be clearly stated at the time of booking.
• Failure to cancel within the stated cancellation period or failure to arrive may result in a cancellation fee or forfeiture of deposit/prepayment.
• Certain promotional or discounted rates may be non-refundable.

6. Check-In / Check-Out

• Standard check-in time: 3PM
• Standard check-out time: 12PM
• Early check-in and late check-out may be available upon request and are subject to additional charges.
• A valid government-issued ID and the payment card used for booking may be required at check-in.

7. Guest Responsibilities

• Use the reserved room(s) and hotel facilities responsibly.
• Not damage hotel property or engage in unlawful activities.
• Abide by hotel policies, including rules regarding smoking, pets, and noise.
• Pay for any damage, loss, or additional charges incurred during your stay.

8. Liability Disclaimer

• While we make every effort to ensure accuracy, the Website may contain errors or omissions. We reserve the right to correct such errors without liability.
• To the maximum extent permitted by law, we disclaim liability for any:

  1. Loss of profits, data, or goodwill.

  2. Indirect, incidental, or consequential damages.

  3. Issues caused by third-party services (payment providers, booking software, etc.).

• Nothing in these Terms limits liability for death or personal injury caused by our negligence.

9. Intellectual Property

10. Privacy & Data Protection

11. Force Majeure

12. Governing Law & Jurisdiction

13. Amendments

14. Contact Us

For questions regarding these Terms, please contact:

Oceanic Khorfakkan Resort & Spa

• Email:
• Phone:
• Address:

Reservations

• Bookings are confirmed only once you receive a confirmation email.
• All reservations are subject to room availability.
• Special requests (e.g., bed type, location) are not guaranteed but will be honored when possible.

Rates & Payments

• Rates are shown in AED (United Arab Dirham) and include/exclude taxes and service charges as specified.
• Accepted payment methods: major credit/debit cards [and other accepted options].
• Any additional charges (e.g., extra services, late check-out) must be settled at the hotel.

Cancellations & No-Shows

• Cancellation policies vary by room type and rate plan; details are shown during booking.
• Failure to cancel within the stated time or not arriving may result in fees or loss of deposit.
• Some promotional or discounted rates are non-refundable.

Check-In / Check-Out

• Check-in time: 3PM
• Check-out time: 12PM
• Early check-in or late check-out is subject to availability and may incur additional charges.
• A valid government-issued ID and the payment card used for booking may be required at check-in.

Guest Responsibilities

• Guests must respect hotel property, staff, and other guests.
• Any damage, loss, or extra charges will be billed to the guest.
• Hotel policies (e.g., smoking, pets, noise) must be followed.

Liability

• The hotel is not responsible for personal belongings left unattended.
• To the fullest extent permitted by law, the hotel disclaims liability for indirect or consequential losses.